#82 I Lost A £15,000 A Year Client

Season #1

It’s easy to think that because of the many consistent wins shared on social media that highly successful accounting firms don’t lose clients or experience losses.

Well, you’d be wrong. No firm is perfect no matter how successful they are. And there is always more room for improvement.

In this episode, I’m going to share with you how I lost a £15,000 client.

I will share with you both the learnings and the takeaways, so you get an insight into the kind of clients to go after and the best way to retain clients.


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