#258 Why Your Team Isn't Doing What You Asked (And How To Fix It)

This week I'm talking about the pillar most firm owners ignore until it starts costing them money.

People.

I've just got back from two and a half weeks in South Africa, and the firm carried on perfectly well without me. That doesn't happen by accident.

But I'm not going to pretend it's all perfect. We've had people leave because they couldn't handle their roles, we're recruiting again, and we're pulling apart our structure because what worked at a team of four doesn't work at a team of twenty.

I break down:

The three real drivers of employee motivation, and why money is rarely one of them
Why hiring junior in the early days is a false economy that makes your bottleneck worse
The fear that stops firm owners hiring people better than them, and how often it actually plays out
The four questions to run through before you complain that your team hasn't delivered
Why your internal targets get missed when external deadlines never do
Why nobody ever trained you to manage, and what that costs you as you scale
How I get a process out of my head in the time it takes to do the job once
The one button that turns a screen recording into a full written SOP
Why increasing the speed of your check-ins gets work finished faster
The growing pains that hit at 200k, 500k and a million, and why they keep coming back

I also share the exact list of questions I send candidates before I'll even take an interview call with them, and how to get a copy for your own recruitment.

This episode is sponsored by Karbon, the practice management platform we recently moved to after 12 years on our previous system.

If you've ever wondered why your team isn't doing what you asked them to do, this episode is for you.

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