What kind of culture do you have in your accounting firm?

How do we build the right culture in our businesses, in our accounting firms?

I've spoken before about the importance of trust. How do we create that sense of trust, that safety and that belonging that all our team members feel as part of our organization? Something I've learned from Simon Sinek is the analogy he uses to compare what it should be like working in a business, is that it should be like a family environment.

We may not like our family all the time, where we'll have disagreements, we will bicker, we will fall out. We have arguments between brothers, sisters, children and parents. But, after all of that, we will all still maintain that love with each other. You may not like your children all the time, but you will always love them. And that is the same feelings of empathy and love that we wanna show to our employees, to our team members, not just between us and them, but also with each other, for them to feel like everyone is family, like siblings, that they feel safe to express their views, that they can have arguments with each other but at the end of the day, they're still family. And despite the arguments and the disagreements, we are all in one unit and we are strong as an internal unit.

Lo and behold, anyone should threaten my brother or sister or child, then they will be hearing about it from me. And that is the culture we wanna create amongst our team and the relationship for us to have with our team.