Measure this ๐Ÿ‘‡ instead...

#productivity client experience timesheets Apr 30, 2021

So big debate on keeping timesheets earlier in the week 

If we don't keep track of time, what should we measure instead? 

So many to choose from 

Whatever you measure, link it to the OUTCOME you are trying to achieve..

As a wise man once said 'anything that is watched and measured, IMPROVES' 

For most businesses, being client focused is what's most important 

So measure what's most important for your CLIENTS

For us #accountants that's things like:

๐Ÿ’ž how happy our clients are

โฉ turn-around times

๐Ÿš€ how proactive you are

You can do this through:

๐Ÿ”ข the number of Google reviews you receive (measure of client happiness)

๐Ÿคฒ number of proactive touchpoints you're team have

โฒ๏ธ average turn-around time for completing accounts

๐Ÿ‘ฉ๐Ÿผ‍๐Ÿค‍๐Ÿ‘ฉ๐Ÿผ And of course you want a happy team too to deliver awesome experience so measure that.

We use an app called @15five to do this where our team check in weekly with their 'pulse' score 

Watch the video below to find out more about using different metrics to measure productivity in your firm