Why have an onboarding system

client experience new clients onboarding Dec 14, 2020

Have I made right decision? Should I have stayed with my ex? 

What if he let's me down..

I can't bear to go through this process again 

These are the thoughts going through your new client's mind.. 😜

➡️ Have I made the right choice, or not
➡️ I'm excited, but also fearful
➡️ Excited to have found someone that's going to help solve my problems and realise my dreams
➡️ But nervous that I might be let down again

Those first 100 days of a new client's journey with you are soo important.

Your new client doesn't care what you know until they know how much you care. 

As Maya Angelou said "People will forget what you said, people will forget what you did but people will never forget how you made them FEEL"

Make your new client feel that they have made the right choice

Don't let buyer's remorse creep in.

✅ Create a WOW onboarding process to collect the information you need
✅ Map out what working with you will look like over the coming months
✅ Be proactive in reaching out to book those kick-off calls with their dedicated contact
✅ Send them a surprise in the post.

❌ Don't be like their ex 

Make your marriage with them last forever 

Watch the video below to know how you can give great client experience 👇