How to deal with clients who keep calling customer service pricing pricing strategy Dec 05, 2022

Aaargh!! Not another question - please leave me alone. Do you feel like that some days where the phone never stops and the emails keep on coming? You start to begrudge clients for asking your advice and coming to you with their problems. You have so much work to do that you don’t know...

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You are NOT the Trusted Advisor if you do this 👇 customer service positioning trusted advisor Jan 31, 2022

So you say you are your clients 'TRUSTED ADVISOR'? Then why are you charging clients for picking up the phone to you??

A true trusted advisor would ALWAYS be there for their clients...To hear them out in their time of need, to help them solve their problems and overcome their challenges...without...

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Two Things That Makes Buying From You Easier accounting profession customer service pricing strategy Nov 01, 2021

In anything we're looking to buy, there are two things in place that speed up our buying decision, and, are most likely to speed up the decision of your prospects too.

These two things are certainty and choice.

Certainty in how much we have to pay to acquire a good or service, and choice in terms...

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Onboarding new clients: Making the first 100 days count customer service onboarding May 18, 2020

So you've won a new client, yay!

But what next? You see, your client has agreed to work with you because they have undergone a journey from not knowing you, to knowing you, to liking you and trusting you, but what next?

When they agreed to buy from you they had these conflicting emotions running...

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