I used to be a really bad boss. frowned when people came in late, made my team do timesheets, was quick to criticise, but slow to praise, I didn’t set clear expectations and then got frustrated when things weren’t done the way I expected them to, I didn’t articulate our vision,...

So how do you react when one of your employees, one of your team members, in your accounting firm, makes a mistake? Do you come down on them like a ton of bricks? Or does the superior in charge, the senior, do the same with the juniors if they make a mistake? Or are you quite forgiving?

You see,...