3 reasons why you should NEVER give a discount (and 2 occasions when you can 😊) client satisfaction discount sales Apr 04, 2022

You're at the end of your meeting with the prospect and you've given them the price You wait for them to speak They finally do and say:

"Is there anything you can do for us on the price?"

You really want the business, you don't want to lose them, so you end up giving a reduction...

Noooo! 

...

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Stop running around like a blue-arsed fly! client satisfaction positioning sales Mar 07, 2022

Ever feel like that? Like you’re constantly chasing your tail.. Drowning in client work and fire fighting. Not making the in-roads that you want to grow your practice. Well you’re not alone.

Tom is a small sole practitioner from Dublin with 2-3 employees and he was in...

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How Amazon, Uber & Dominos are competing for YOUR business 😱 client experience client satisfaction wow experience Dec 20, 2021

Do you patronize these companies?

Amazon, Dominos, and Uber

How would you rate their services?

Most people I know would rate them quite high.

And do you know why that is?

Because they have the customer at the heart of all their operations.

It’s all about how much they value their...

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Client's don't care about YOU 🙄 client experience client satisfaction intial meeting Jun 14, 2021

Clients don't care about you 

Harsh, but true 

They only care about what you can do for THEM 

How you can help them overcome their problems 

Or realise their dreams 

So don't start off a meeting talking about you, your firm, how many offices you have etc etc 

They...

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The 2 types of accountants 🤓 client experience client satisfaction clients Jun 07, 2021

There are two types of #accountants 

Which camp are you in? 

Are you the internal focused accountant or the client focused accountant?

When you're internally focused you:

charge based on time spent

believe your people are a commodity

let your clients take 100% of the risk of working...

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#1 tip to get your prospects to say yes accountancy client satisfaction sales meetings Aug 04, 2020

I'm gonna share with you one thing that will really boost your conversions from your sales meetings, from your prospect meetings to get your prospects to say yes to working with you.

So rewind a number of years ago now. The way I used to carry out my prospect meetings was that I would have the...

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Ditch the timesheet! (How to effectively measure profitability & productivity) accountant client satisfaction productivity profitability timesheets Jun 22, 2020

If you're an accountant do you still use timesheets in your practice?

In my last mentoring session I did a poll. There were about 50 accountants there and more than half said that they still used timesheets in their practice.

Now the vast majority don't use timesheets for billing purposes. So...

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