Feeling overwhelmed and stressed? Try this 👇 overwhelm productivity productivitytips Jan 03, 2022

Ever feel like your head is going to explode with everything you have to get done? Have a to do list as long as your arm?

I know the feeling

I used to the be same until I came across Michael Hyatt's book 'Free to Focus' And learned that productivity is not about getting more things done, its...

Continue Reading...
The BIG opportunity for accountants Dec 27, 2021

So there's a big opportunity available to us accountants at the moment.

There is a sea change happening, which if you can identify the opportunity and attract these type of inquiries, then that's going to set yourself up to really scale your firm and add great value to your clients. This...

Continue Reading...
How Amazon, Uber & Dominos are competing for YOUR business 😱 client experience client satisfaction wow experience Dec 20, 2021

Do you patronize these companies?

Amazon, Dominos, and Uber

How would you rate their services?

Most people I know would rate them quite high.

And do you know why that is?

Because they have the customer at the heart of all their operations.

It’s all about how much they value their...

Continue Reading...
Here’s exactly what you should measure in your firm… pricing timesheets value Dec 13, 2021

Have you ever asked yourself any of these questions before?

“What should I spend time measuring in my firm to ensure we keep growing?”

“How do I measure my clients' satisfaction with my services?”

“How can we measure whether we’re on track with our...

Continue Reading...
Measure this instead pricing timesheets value based pricing Dec 06, 2021

If we don't keep track of time, what should we measure instead? 

So many to choose from 

Whatever you measure, link it to the OUTCOME you are trying to achieve..

As a wise man once said 'anything that is watched and measured, IMPROVES' 

For most businesses, being client focused is...

Continue Reading...
3 reasons why you should NEVER give a discount (and 2 occasions when you can 😊) discount value based pricing value pricing Nov 29, 2021

Can I have a discount?

uhhh ...

Ok because we really want to do business with you, you can have £xx off

Nooooo! 

You should never give a discount just because your prospect asks for one 

3 reasons why not to do so in the video 

If you absolutely must give one then only do so...

Continue Reading...
How to create an awesome workplace culture #people corporate culture motivatedpeople Nov 22, 2021

Do you know the biggest mistake I see business owners make when managing their employees?

No??

Let me tell you then.

They control instead of delegating. That’s right.

They place tight parameters such as work environment just to keep an eye on their employees all the time! And...

Continue Reading...
There is never a place for time-based billing! timesheets value based pricing value pricing Nov 15, 2021

There is never a place for time-based billing!

This might be controversial to say, but it's a really lazy way to price. The concept of the billable hour was created back in the early 1900s by a chap called Reginald Heber Smith. He was a lawyer who created it to overcome the ills in his law firm....

Continue Reading...
Group wins - working with other accountants pricing wins repricing exisiting clients transforming profits Nov 08, 2021

There's no way I'd talk to another accountant - what if they steal my clients?! I don't want to share my secrets with the 'competition'...

How things have changed

Only a few years back, you'd never hear of accountants talking so freely to other accountants. But accountants are sharing and caring...

Continue Reading...
Two Things That Makes Buying From You Easier accounting profession customer service pricing strategy Nov 01, 2021

In anything we're looking to buy, there are two things in place that speed up our buying decision, and, are most likely to speed up the decision of your prospects too.

These two things are certainty and choice.

Certainty in how much we have to pay to acquire a good or service, and choice in terms...

Continue Reading...
Have you ever thought of work this way? #employeemotivation autonomy employees Oct 25, 2021

At some point in our careers we all asked ourselves this BIG question…

“Why do I need to go to work today?”

Does that sound familiar?

For some of us, we live this out day in – day out for weeks, months, years!

So much so that we never think to question it anymore.

Like...

Continue Reading...
My Journey pricing pricing strategy value pricing Oct 18, 2021

Back when I acquired my firm in 2008, things were pretty tough.

We were poor on our systems… we had no “ideal clients”… our pricing wasn’t great, and we had a high staff turnover.

Basically, we were a sinking ship.

And so I realized I had to do something about it...

Continue Reading...

Blog