Ever feel like your head is going to explode with everything you have to get done? Have a to do list as long as your arm?
I know the feeling
I used to the be same until I came across Michael Hyatt's book 'Free to Focus' And learned that productivity is not about getting more things done, its...
So there's a big opportunity available to us accountants at the moment.
There is a sea change happening, which if you can identify the opportunity and attract these type of inquiries, then that's going to set yourself up to really scale your firm and add great value to your clients. This...
Do you patronize these companies?
Amazon, Dominos, and Uber
How would you rate their services?
Most people I know would rate them quite high.
And do you know why that is?
Because they have the customer at the heart of all their operations.
It’s all about how much they value their...
Have you ever asked yourself any of these questions before?
“What should I spend time measuring in my firm to ensure we keep growing?”
“How do I measure my clients' satisfaction with my services?”
“How can we measure whether we’re on track with our...
If we don't keep track of time, what should we measure instead?
So many to choose from
Whatever you measure, link it to the OUTCOME you are trying to achieve..
As a wise man once said 'anything that is watched and measured, IMPROVES'
For most businesses, being client focused is...
Can I have a discount?
Ok because we really want to do business with you, you can have £xx off
You should never give a discount just because your prospect asks for one
3 reasons why not to do so in the video
If you absolutely must give one then only do so...
Do you know the biggest mistake I see business owners make when managing their employees?
Let me tell you then.
They control instead of delegating. That’s right.
They place tight parameters such as work environment just to keep an eye on their employees all the time! And...
There is never a place for time-based billing!
This might be controversial to say, but it's a really lazy way to price. The concept of the billable hour was created back in the early 1900s by a chap called Reginald Heber Smith. He was a lawyer who created it to overcome the ills in his law firm....
There's no way I'd talk to another accountant - what if they steal my clients?! I don't want to share my secrets with the 'competition'...
How things have changed
Only a few years back, you'd never hear of accountants talking so freely to other accountants. But accountants are sharing and caring...
In anything we're looking to buy, there are two things in place that speed up our buying decision, and, are most likely to speed up the decision of your prospects too.
These two things are certainty and choice.
Certainty in how much we have to pay to acquire a good or service, and choice in terms...
At some point in our careers we all asked ourselves this BIG question…
“Why do I need to go to work today?”
Does that sound familiar?
For some of us, we live this out day in – day out for weeks, months, years!
So much so that we never think to question it anymore.
Back when I acquired my firm in 2008, things were pretty tough.
We were poor on our systems… we had no “ideal clients”… our pricing wasn’t great, and we had a high staff turnover.
Basically, we were a sinking ship.
And so I realized I had to do something about it...